Pagerduty notes added to the worknotes in SN

#1

Hi , not sure why we received this on an incident work note:

System

Work notes (Internal Only)•

2019-01-09 08:43:27

PagerDuty incident was not created as the following items are not mapped to PagerDuty:

#2

Hi Sonita! It looks like there is an issue with how your Configuration items or Assignment groups are mapped to PagerDuty, we also have an article in our knowledge base that can help troubleshoot an issue like this